Terms of Service

Your Agreement

By selecting "I Agree," you confirm that you have reviewed and agree to the Informed Consent, Telehealth Consent, and Terms of Service below. You also acknowledge that the Privacy Policy and applicable Notice of Privacy Practices have been made available to you.

Consent to medical services, acknowledgment of privacy notices, and optional consent to text messages serve different purposes. Agreeing to these terms does not authorize uses or disclosures of your health information that require separate permission.

You must be at least 18 years of age to order testing. If you are acting for another person, you confirm that you are legally authorized to do so.

1. About Our Services

Rapid STD Testing ("we," "us," or "our") provides access to laboratory testing and related administrative and care coordination services.

The service is operated by LCDC LLC, a Missouri limited liability company, doing business as Rapid STD Testing. Clinical services are provided by licensed healthcare professionals through the medical practice responsible for your care ("Medical Providers"). Laboratory services are performed by participating laboratories.

Our "Care Coordination Team" includes personnel who assist with scheduling, account support, testing instructions, results communications, and follow-up arrangements. Administrative and educational support does not replace medical evaluation or advice from a licensed healthcare professional.

Services may include:

• Coordination of laboratory testing.
• Review and authorization of test orders by a Medical Provider.
• Delivery and review of test results.
• Health education and care coordination.
• Telehealth consultations.
• Treatment or prescriptions when a Medical Provider determines they are appropriate.

The medical practice responsible for your clinical care will be identified in the applicable patient documents provided before you consent to those services. Additional provider-specific consent forms and privacy notices may apply.

2. Informed Consent

Your information and participation

You agree to provide accurate and complete information about your identity, contact details, location, medical history, symptoms, medications, and other matters relevant to your care.

You are responsible for notifying us of changes and correcting information you discover is inaccurate. Missing or inaccurate information may affect the services a Medical Provider can safely offer.

You confirm that you have had an opportunity to review information about the services and ask questions before consenting.

Test orders and results

Test orders are subject to review and authorization by a Medical Provider when required. Ordering or paying for a test does not guarantee that it is appropriate for your circumstances.

Results must be considered in the context of your medical history, symptoms, timing of testing, and other relevant information. A Medical Provider may recommend additional testing, an in-person examination, or other follow-up.

You agree to review your results and follow-up instructions promptly. Do not assume that a lack of contact means your results are normal.

Abnormal results and follow-up

If a result requires follow-up, a Medical Provider or member of the Care Coordination Team will attempt to contact you using the information you provided.

We may leave a message at your designated telephone number. If we cannot reach you, we may send a follow-up letter to your designated mailing address. That letter will not include your test results.

If you receive an abnormal result and have not connected with the care team, contact us or your personal healthcare provider promptly. Do not delay obtaining appropriate care while waiting for a response.

After receiving results for sexually transmitted infection testing, including HIV testing, you will have an opportunity to arrange a telehealth consultation. For other testing, follow-up may include an educational session or consultation, as appropriate.

For certain conditions, including chlamydia, gonorrhea, herpes simplex virus type 2, and trichomoniasis, a Medical Provider may be able to prescribe treatment following an evaluation. Diagnosis, treatment, and prescriptions are not guaranteed.

Ongoing care

Our services do not replace an ongoing relationship with your personal healthcare provider.

You are responsible for arranging recommended follow-up care. Do not disregard medical advice or delay seeking care because of information obtained through these services.

If you would like your results or consultation information sent to another healthcare provider, contact the Care Coordination Team and complete any required release or verification process. Records are typically forwarded within 72 hours of a completed request.

Public health reporting

Certain test results and related identifying information must be reported to public health authorities when required by applicable law. These disclosures do not depend on your separate authorization.

A Medical Provider may also discuss notifying sexual or needle-sharing partners and obtaining appropriate follow-up care.

3. Telehealth Consent

Additional telehealth terms

Your Medical Provider will determine whether telehealth is appropriate, what information is needed, and whether an in-person visit or additional testing is necessary. The applicable professional standard of care continues to apply.

You agree to provide your actual physical location at the beginning of each consultation and notify the Medical Provider if it changes. Services depend on provider availability and authorization to practice where you are located.

Video consultations are not recorded or retained as video recordings. Medical Providers may document the encounter in your medical record.

These services are not intended for emergencies. If you need immediate medical attention, call 911 or seek emergency care.

You may withdraw consent to future telehealth services by contacting the Care Coordination Team at (866) 872-1888 or support@rschealth.com. Withdrawal does not reverse care already provided or eliminate charges already incurred. It may affect our ability to continue providing services remotely.

4. Communications, Call Recording, and Text Messages

You authorize us and those involved in providing your services to contact you using the contact information you supply regarding your account, testing, results, consultations, billing, and follow-up care.

Please keep that information current and tell us about any communication restrictions or privacy concerns.

Call recording

Telephone calls with the Care Coordination Team may be recorded and transcribed for quality, training, and record-keeping purposes. By calling us or accepting a call from us, you consent to recording. If you do not wish to be recorded, tell the team member at the start of the call and we will assist you by another method.

Optional text messages

If you separately opt in, Rapid STD Testing may send service-related text messages, including payment reminders, testing location information, and account updates.

Message frequency varies. Message and data rates may apply. Reply HELP for assistance or STOP to stop text messages.

Text-message consent is not a condition of purchase. Opting out of text messages does not cancel an order or prevent necessary communications through other available channels.

Email and text messages may be visible to others with access to your device or account. Avoid sending sensitive medical information through unsecured channels.

5. Privacy Policy

Scope

This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our website and administrative services.

Protected health information handled by a covered healthcare provider is also governed by that provider's applicable Notice of Privacy Practices. This policy does not replace that notice or expand the uses and disclosures it permits.

Information we collect

Depending on your interaction with us, we may collect:

• Your name, date of birth, contact information, and other identifying details.
• Account, order, scheduling, and customer service information.
• Medical history, health information, test orders, and results needed for your services.
• Billing and payment information.
• Information you provide through forms, correspondence, calls, or consultations.
• Technical information, including IP address, browser and device details, pages visited, and website interactions.

We collect information directly from you, automatically through website technologies, and from laboratories, Medical Providers, and other authorized sources involved in your services.

How we use information

Subject to applicable law and any required permissions, information may be used to:

• Establish and administer your account.
• Coordinate testing and related services.
• Communicate instructions, results availability, and follow-up information.
• Process payments and resolve billing questions.
• Respond to requests and provide customer support.
• Maintain records and protect the security of our services.
• Evaluate and improve website functionality and service delivery.
• Meet legal obligations and address disputes or suspected misuse.
• Send promotional communications you have requested or otherwise agreed to receive.

Acceptance of this policy does not constitute blanket permission to use health information for advertising or unrelated purposes.

How information is shared

As permitted or required by applicable law, information may be shared with:

• Medical Providers and laboratories involved in your care.
• Authorized personnel who coordinate or support your services.
• Service providers performing functions such as payment processing, secure hosting, communications, and administrative support.
• Public health authorities and other recipients entitled to receive information under applicable law.
• Courts, regulators, or other authorities when a disclosure is legally required or permitted.
• Parties involved in a lawful business transfer, subject to applicable privacy obligations.

Service providers receive information appropriate to their functions and are subject to applicable contractual and legal requirements.

Where a use or disclosure requires your authorization, the applicable authorization process will be provided separately.

Cookies, analytics, and advertising

Our website uses the cookies required for it to function, such as keeping you signed in and maintaining your cart during checkout, and two measurement tools: Google Analytics, which collects information about pages visited, device and browser characteristics, and how visitors move through the site; and the Meta Pixel, which is used to measure and select advertising on Meta platforms.

These tools receive technical and usage information, including the addresses of pages you visit on our site. We do not send them your name, contact details, date of birth, or test results.

You can manage cookies through your browser settings, and you can opt out of Google Analytics with Google's browser add-on and of Meta's ad personalization through your Meta account settings. Blocking required cookies may prevent you from placing an order.

External links and embedded content

Our website may link to other websites or include third-party features, such as maps or video players. Those services may collect technical information or use cookies under their own privacy policies.

Review the privacy practices of those services before providing information.

Public content

If public comments, blogs, or community features are available, information you post may be viewed, collected, or copied by others. Avoid posting personal health information in public areas.

Contact us to request removal of content you submitted. Removal may be limited by legal requirements, technical constraints, or copies held by others.

Retention and processing locations

We retain information as needed to provide services, maintain required records, comply with legal obligations, resolve disputes, and enforce applicable agreements.

Closing an account does not necessarily require deletion of medical, billing, or other records that must be retained.

Information is processed in the United States, subject to applicable requirements and safeguards.

Security

We use administrative, technical, and physical safeguards designed to protect information, including encryption during transmission and at rest.

No system or communication method can guarantee complete security. Contact us promptly if you suspect unauthorized access to your account or a security issue involving our services.

Your choices and requests

You may contact us to:

• Update your contact or account information.
• Request correction of inaccurate information.
• Ask about closing your account.
• Change available communication preferences.
• Submit a privacy question or complaint.
• Request assistance exercising rights available under applicable law.

We may need to verify your identity or authority before acting on a request. Some requests are subject to recordkeeping requirements or other legal limitations.

Rights relating to medical records and protected health information are described in the applicable Notice of Privacy Practices.

Changes to this policy

We may update this policy to reflect changes in our services, practices, or legal obligations. The effective date will appear above.

We will provide notice of material changes through the website, email, or another appropriate method, as required.

6. Notice of Privacy Practices

The applicable healthcare provider's Notice of Privacy Practices explains how protected health information may be used and disclosed, the provider's privacy responsibilities, and your rights concerning that information.

Review the notice here: Privacy Policy.

For privacy questions, requests, or complaints, contact:

Privacy Officer, LCDC LLC
(866) 872-1888
support@rschealth.com
1111 S. Lincoln, Suite 1006, O'Fallon, IL 62269

Acknowledging receipt of a privacy notice does not waive your rights or authorize disclosures that require separate consent.

7. Nature and Limits of Services

Customer support staff and nonclinical care coordinators provide administrative assistance and general education. They do not diagnose medical conditions, prescribe medication, or replace advice from a licensed healthcare professional.

Clinical decisions are made by the Medical Provider responsible for your care. Laboratories are responsible for performing the laboratory services they provide.

Testing and telehealth services may be only one part of the evaluation or care you need. Follow any recommendation to obtain further testing, treatment, or an in-person examination.

8. Cancellation, Rescheduling, and Refunds

Cancellations

You may cancel your order at any time before your lab visit. Once you have visited the lab and your specimen has been collected, the order is no longer eligible for cancellation, refund, or credit.

For cancellation requests received within 21 days of the original order date, a cancellation fee equal to 25% of the purchase price applies and the remaining 75% is refunded to your original payment method.

For cancellation requests received more than 21 days after the original order date, a credit equal to 100% of the purchase price toward future testing will be provided instead of a refund. Credit terms and any expiration will be communicated when the credit is issued.

Rescheduling

Testing may be rescheduled within 30 days of the original order date without an additional rescheduling fee.

Contact the Care Coordination Team for assistance.

Refund requests

Refund requests are reviewed individually based on the circumstances and the services provided, subject to the cancellation policy and applicable law.

Contact customer support with your order details and the reason for your request.

9. State-Specific Information

New York and New Jersey

Patients residing in New York and New Jersey have the right under their respective state patient billing laws to request an itemized price list from LCDC LLC (d/b/a RSC Health and Rapid STD Testing) for their laboratory tests. To request one, call (866) 873-0879 or email support@rschealth.com.

Professional complaints

You may submit a complaint regarding clinical care to the licensing authority for physicians in the state where your Medical Provider is licensed. The Care Coordination Team can identify the Medical Provider responsible for your care on request.

10. Contact Us

For questions about testing, orders, results access, scheduling, cancellations, billing, or these terms:

Rapid STD Testing
Customer support: (866) 872-1888
Email: support@rschealth.com
Mailing address: 1111 S. Lincoln, Suite 1006, O'Fallon, IL 62269
Website: rapidstdtesting.com

For questions about clinical care, contact the Medical Provider identified in your patient documents.

11. Final Acknowledgment

By selecting "I Agree," I confirm that:

• I am at least 18 years of age and am the person receiving services, or am legally authorized to act for that person.
• I have reviewed and agree to the applicable Terms of Service.
• I voluntarily consent to the testing and related services described above, subject to any additional procedure-specific consent.
• I consent to telehealth when it is used for my care, including the Telehealth Consent in Section 3.
• I have had an opportunity to ask questions and receive satisfactory answers.
• The Privacy Policy and applicable Notice of Privacy Practices have been made available to me.
• I understand that further evaluation or in-person care may be necessary.

Optional text-message consent is presented separately.

12. Governing Law

These terms and any separate agreements under which we provide services are governed by and construed in accordance with the laws of the State of Missouri, without regard to its conflict-of-law rules.

13. Limitation of Liability

To the fullest extent permitted by law, LCDC LLC, its members, employees, and contractors are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or our administrative services, and our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in this section limits the responsibility of Medical Providers or laboratories for the clinical and laboratory services they provide, or any liability that cannot be limited under applicable law.