Privacy Policy

Rapid STD Testing is operated by RSC Health and its business services provider, LCDC LLC (together, “RSC Health,” “we,” “us”). This policy explains what information we collect when you use rapidstdtesting.com, call us or order testing, how we use and protect it, and the choices you have. It applies to this website and to the phone and online ordering services connected to it.

Your health information is also protected by our HIPAA Notice of Privacy Practices, which you accept when you place an order and can request at any time by calling (866) 872-1888. Where this policy and the Notice overlap, the Notice governs your protected health information.

The short version

• We collect what we need to run your test and deliver your results – nothing more.
• We never bill insurance, so nothing about your test goes on an insurance record.
• The charge on your card statement appears as RSC Health, not as an STD test.
• Results are posted only to your password-protected online account. We never text, email or mail results.
• We do not sell your personal information, and we never sell or share your health information for marketing.

Information we collect

Information you give us

When you order a test, create an account or call us, we collect the information needed to place a lab order and identify you at the test center: your name, date of birth, sex, phone number, email address, ZIP code, the test(s) you selected and the test center you chose. To process payment we collect billing details; card numbers are handled by our payment processor and are not stored on our servers.

If you speak with one of our care advisors or physicians, we keep a record of that conversation as part of your file; calls may be recorded for quality and training. If you contact us by phone, email or a form on this site, we keep the message and our reply.

Health information

Your lab order, sample collection details and test results are protected health information. They are created by our physicians and the partner laboratory that analyzes your sample, stored in your secure account, and used only to provide your testing, results and follow-up care. They are covered by our HIPAA Notice of Privacy Practices.

Information collected automatically

Like most websites, we collect technical information when you visit: your IP address, browser and device type, the pages you view, the site that referred you and the date and time of your visit. We use cookies and similar technologies for this, as described below. This information is not linked to your test results.

How we use your information

We use the information we collect to: place and manage your lab order with the test center and laboratory you chose; verify your identity when you sign in at the test center; process your payment and send you a receipt; post your results to your secure account and notify you when they are ready; connect you with a physician for consultation or treatment when you ask for it; answer your questions and provide customer support; keep the site secure, prevent fraud and comply with the law; and understand how the site is used so we can improve it.

With your consent we may also send you reminders and information about testing, such as retesting reminders. Every marketing message includes a way to opt out, and opting out never affects your testing or results.

Who we share information with

We share your information only as needed to provide your testing and run our business:

• Physicians and laboratories. The licensed physicians who authorize your order, the test center where your sample is collected and the certified laboratory that analyzes it receive the information required to do so.
• Service providers. Companies that process payments, host our website and account portal, send our notifications, provide customer-support tools and help us analyze site usage. They may use your information only to perform those services for us.
• Legal requirements. We may disclose information when required by law – for example, laboratories and physicians are required to report certain positive STD results to public health authorities in every state. We may also disclose information to protect our rights, your safety or the safety of others.
• Business transfers. If RSC Health is involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction under the same protections described here.

We do not sell your personal information. We do not share your health information with advertisers, data brokers or social media platforms, and we do not use it for advertising.

Cookies, analytics and advertising

We use cookies and similar technologies to keep you signed in, remember your choices and measure how the site is used. Session cookies expire when you close your browser; persistent cookies stay on your device until they expire or you delete them. We use analytics services (such as Google Analytics) that may set their own cookies; those companies do not receive your name, contact details or any health information from us. You can opt out of Google Analytics with Google’s browser add-on and control all cookies through your browser settings. Blocking cookies may affect parts of the site, including checkout.

We advertise our services on search engines, and we may use conversion-measurement tags from those platforms (such as Google Ads) to learn which of our ads lead to orders. Those tags never receive your name, contact details or any test information, and we do not use your health information or your activity in your account for advertising of any kind. You can opt out of personalized advertising from Google at adssettings.google.com and from other platforms through the Digital Advertising Alliance. We do not sell browsing data to anyone.

Some browsers offer a “Do Not Track” signal. There is no common standard for how sites should respond, so this site does not change its behavior when it receives one, except where a state law requires us to treat it as an opt-out request.

Because of the sensitive nature of our services, we do not use advertising or social-media tracking technologies on the pages of your account portal or on any page that displays your results.

How we protect your information

We use administrative, technical and physical safeguards to protect your information, including encryption of data in transit, restricted access to systems that hold health information, and staff training. Your results are stored in a secure, password-protected account; keep your password private and sign out on shared devices. No system is perfectly secure, and we cannot guarantee that unauthorized access will never occur, but we work hard to prevent it and will notify you as required by law if it does.

How long we keep information

We keep your account information and test records for as long as your account is active and as long as we are required to by law. Medical records, including lab orders and results, are retained for the period required by federal and state law, which is typically at least six years. Website analytics data is kept in aggregate form.

Your choices and rights

• Access and copies. You can view and download your results at any time in your online account, and you can request a copy of your records by contacting us.
• Corrections. If information in your account is wrong, you can ask us to correct it.
• Marketing. You can opt out of marketing messages at any time using the link in any message or by contacting us.
• Deletion. You can ask us to delete your account. We will delete or de-identify information we are not legally required to keep; medical records must be retained for the period required by law.
• State privacy rights. If you live in California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia or another state with a comprehensive privacy law, you have the right to know what personal information we hold about you, to receive a copy of it, to have it corrected or deleted, and to opt out of the sale of personal information, targeted advertising and profiling. We do not sell personal information, use it for targeted advertising or make profiling decisions with legal effects, so there is nothing to opt out of; we will honor every other request regardless of the state you live in, and we will not discriminate against you for making one. If we decline a request you may appeal by replying to our response, and we will explain how to contact your state attorney general if you disagree with the outcome.
• California “Shine the Light.” California residents may ask once a year whether we have disclosed personal information to third parties for their own direct marketing. We do not.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request, and you may designate an authorized agent to make a request for you. We respond within the time required by your state’s law, and in any case within 45 days.

Consumer health data (Washington, Nevada and Connecticut residents)

Information about your health that is not covered by HIPAA – for example, the fact that you visited a page about a particular infection, or added a test to your cart without ordering – is “consumer health data” under the Washington My Health My Data Act and similar laws in Nevada and Connecticut. We collect it only to provide the service you asked for and to understand how our site is used. We do not sell it, and we do not share it with advertisers or use it to build a profile of you. You may ask us what consumer health data we hold, ask us to delete it, and withdraw any consent you have given, using the contact details below.

Children

Our services are intended for adults. We do not knowingly collect information from anyone under 18 through this website. If you believe a minor has provided us information, contact us and we will remove it.

Links to other sites

This site links to other websites, including our partner laboratories and public health resources. Their privacy practices are their own, and this policy does not apply to them.

Where our services are offered

Our services are offered to people in the United States, and your information is stored and processed in the United States. This site is not intended for use from outside the U.S., including the European Union or United Kingdom.

Accessibility

If you have a disability and need help using this site or ordering a test, call (866) 872-1888 and a care advisor will assist you.

Changes to this policy

We may update this policy from time to time. When we do, we will change the “last updated” date at the top of the page and, for significant changes, notify you by email or a notice on the site. Continued use of the site after a change means you accept the updated policy.

Contact us

Questions about this policy, our HIPAA Notice of Privacy Practices, or your information: call (866) 872-1888 (care advisors are available 24 hours a day) or email support@rschealth.com.